Privacy Policy

 

1. Our Commitment to Privacy

At DSP Solution Sdn Bhd, integrity, transparency, accountability, and compliance form the foundation of our business operations. We are committed to conducting our business ethically and responsibly while ensuring compliance with applicable laws, regulations, industry standards, and best practices.

As a trusted technology and digital solutions provider, we recognise our responsibility to protect information, respect privacy, uphold intellectual property rights, maintain a safe workplace, and operate with the highest standards of corporate governance.

DSP Solution Sdn Bhd respects the privacy rights of individuals and is committed to protecting personal data entrusted to us by customers, employees, suppliers, business partners, and other stakeholders.

 

2. Personal Data We Collect

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and implement appropriate administrative, organisational, and technical safeguards to protect personal information from unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Personal data may be collected for the following legitimate business purposes:

  • Service delivery and customer relationship management
  • Business administration and contractual obligations
  • Recruitment and human resource activities
  • Regulatory compliance and operational requirements

 

3. How We Use Your Data

Personal data collected by the Company is used only for legitimate business purposes. We do not sell, trade, or rent personal data to third parties without your consent, except where required by law or necessary to perform our services.

Data is used strictly for the purposes stated at the time of collection, consistent with the PDPA’s general principles of data minimisation and purpose limitation.

 

4. Data Protection Safeguards

We continuously review and enhance our data protection measures to ensure that personal information remains secure, confidential, and processed in a lawful and responsible manner.

Our governance framework supports responsible business operations through clearly defined roles, internal controls, risk management processes, and oversight mechanisms, aligned with the Malaysian Code on Corporate Governance (MCCG).

 

5. Information Security & Cybersecurity

Information security is a critical component of our business operations. DSP Solution Sdn Bhd is committed to protecting the confidentiality, integrity, and availability of information assets throughout their lifecycle.

The Company adopts practices aligned with ISO/IEC 27001 Information Security Management System principles. Our framework includes:

  • Information risk management and assessment
  • Access control and identity management
  • Data classification and handling procedures
  • Secure system development and maintenance
  • Cybersecurity monitoring and incident management
  • Backup, recovery, and business continuity planning
  • Third-party and supplier security management
  • Security awareness and employee training programmes

 

6. Your Rights

Under the Personal Data Protection Act 2010, you have rights in relation to the personal data we hold about you, including the right to access, correct, and, in certain circumstances, withdraw consent for the use of your personal data.

DSP Solution Sdn Bhd also encourages employees, business partners, vendors, customers, and stakeholders to report any suspected misconduct, unethical behaviour, fraud, corruption, or information security incidents. Reports made in good faith will be treated confidentially and whistleblowers will be protected from retaliation.

 

7. Regulatory Compliance

DSP Solution Sdn Bhd is committed to complying with all applicable legal, regulatory, contractual, and industry requirements, including but not limited to:

  • Personal Data Protection Act 2010
  • Computer Crimes Act 1997
  • Communications and Multimedia Act 1998
  • Companies Act 2016
  • Malaysian Anti-Corruption Commission Act 2009
  • Copyright Act 1987, Trademarks Act 2019, Patents Act 1983
  • Occupational Safety and Health legislation
  • Employment legislation and labour regulations

 

8. Contact & Policy Updates

DSP Solution Sdn Bhd remains committed to continuously improving its governance, compliance, privacy, and cybersecurity practices. This Privacy Policy may be updated periodically to reflect changes in law, technology, or our operations.

For privacy-related enquiries, data access requests, or to report a concern, please contact us through the official channels listed on our website.